PRIVACY POLICY
DATA PROTECTION LEGAL NOTICE for padthaiwok.de application and Padthaiwok Native Application downloadable from App Store
Basic information on Data Protection
Data Controller
FERRALFAIM S.L.
CIF B9321047
C/ Jacinto Benavente 9
29640 Fuengirola – Málaga (Spain)
PADTHAIWOK FRANCHISE GmbH
Cif/Steuernummer DE348631434
Blumenweg 25
49545 Tecklenburg
Purpose of processing and Legitimation
Purpose 1: To manage the delivery of the order and deal with complaints or suggestions received depending on the order placed.
Legitimising basis: Part of the contractual relationship with the customer when placing the order.
Purpose 2: To send satisfaction surveys related to the order placed by the customer.
Legitimate basis: Legitimate interest of FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH to be able to know the impact of its services and/or products on its customers.
Purpose 3: Sending information or commercial communications by any means about the products and/or services offered by the company, as well as adapting the commercial offers to the customer’s preferences based on the study and segmentation of personal and commercial information.
Legitimising basis: Express consent of the interested party by ticking the box accepting personalised commercial communications.
Data recipients
The data provided may be communicated to any entity of FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH , as well as to any third party, when necessary to comply with the purposes of the processing.
Recipients of international data transfers
The data provided may be communicated to third parties when it is necessary to comply with the purposes of the processing.
Rights of data subjects
The right to access, rectify and delete data, as well as other rights, as explained and detailed in the additional information.
Additional information
You can consult the additional and detailed information on Data Protection at:
*Additional and detailed information
The purpose of this document is to establish the Privacy Policy of this website, a portal owned by FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH , with registered office at C/ Jacinto Benavente, 9. 29640 Fuengirola (Málaga – Spain) with CIF: B-93210474.
In this document we explain how we collect, use, share and protect your personal information as a result of the contracting and use you make of our products, services and our website.
If you have any questions about our Privacy Policy, you can contact us at the physical address mentioned above or by sending an email to the following email address: comunicacion@padthaiwok.de.
Transparency is very important to us, which is why we ask you to take a few moments to read this Privacy Policy, which aims to ensure full compliance with the General Data Protection Regulation, so that you can make a decision in this regard.
1) Data Controller
Who is the Controller of the processing of your data?
Identity:
FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH with Tax ID number: B-93210474.
Postal address:
C/ Jacinto Benavente, 9. 29640 Fuengirola (Málaga). Spain
Telephone number:
952478345
Contact DPO:
comunicacion@padthaiwok.de
2) Purpose of processing
2.1) For what purpose do we process your personal data?
FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH processes the information provided by the interested parties in order to:
Manage the delivery of the order and deal with complaints or suggestions received depending on the order placed.
Sending satisfaction surveys related to the order placed by the customer.
Sending information or commercial communications, by any means, about the entity’s products and/or services, including information relating to the formalisation of a Padthaiwok Franchise, as well as adapting commercial offers to the customer’s preferences based on the study and segmentation of personal and commercial information.
In the event that FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH processes your data for purposes other than those for which they were obtained (as defined above), you will be provided with information about this new purpose prior to such processing.
The data subject shall be solely responsible in the event of having provided false, inaccurate, incomplete or out-of-date data.
2.2) How long will we keep your data?
The personal data provided will be kept for as long as you do not request their deletion or cancellation and as long as they are adequate, relevant and limited to what is necessary for the purposes for which they are processed.
2.3) Will you need to provide us with all of your data?
Yes, it will be necessary for you to provide us with all the personal data that are identified as mandatory in the order registration.
3) Confidentiality
FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH undertakes to respect their confidentiality and to use them in accordance with the purposes of the processing, as well as to comply with its obligation to store them and adapt all measures to prevent alteration, loss, unauthorised processing or access, in accordance with the provisions of the RGPD (General Data Protection Regulation). (General Data Protection Regulation) and the LOPDGDD (Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights).
4) Rule of use and user responsibility
The user declares and guarantees that he/she is of legal age and has the necessary legal capacity to contract the services offered on the Site and in the App.
In this regard, FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH may adopt any measures it deems appropriate to effectively verify the age of users, and they may be required by FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH at any time to prove their age by providing a photocopy of their ID card or equivalent document. A negative response to this request by the user, as well as the absence of a response within the period indicated by FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH will entitle the latter to suspend or cancel the user’s registration.
In the event that at any time FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH should launch a special promotion referring to products or services aimed at children, FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH reserves the right to articulate the appropriate legal mechanisms to allow the participation of minors in these promotions, obtaining the consent of parents or guardians where appropriate, and adopting special data verification and security measures where necessary.
The user undertakes not to place false or fraudulent orders and to provide the necessary data truthfully and accurately. The lack of truthfulness or incomplete provision of the data provided shall be the sole responsibility of the user and may result in FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH not carrying out the order.
5) Legitimation
5.1) What is the legal basis for the processing of your data?
The legal basis for the processing of your data is based on the contractual relationship to which the customer is a party when placing an order, as well as the legitimate interest of FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH to be able to know the impact of its services and/or products on its customers, and the express consent of the interested party by ticking the box that allows personalised commercial communications.
5.2) Does the interested party have the right to withdraw their consent?
Yes, the data subject has the right to withdraw his/her consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
5.3) Will automated individual decisions and/or profiling be carried out, which produce legal effects or affect the data subject significantly in a similar way?
No, FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH will not carry out automated decisions or profiling with the data provided by the data subject.
6) Data recipients
6.1) Will your data be shared with other companies and/or third parties?
Yes, the data may be communicated to entities of FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH , as well as to third parties, in order to carry out the purposes described in the section ‚For what purpose do we process your personal data‘.
7) Recipients of national and international data transfers
7.1) To which recipients will your data be communicated?
FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH may communicate your data, for the purposes described in the section ‚For what purpose do we process your personal data‘, to other companies in the FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH Group, located within or outside the European Common Economic Area (EU), within the catering sector, as well as to other companies, whether or not they are owned by Ferralfaim SL, to their activities and promotions that collaborate now or in the future in the promotional and marketing activities or campaigns carried out by FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH
8) Rights of interested parties
8.1) What are your rights when you provide us with your data?
Any person has the right to obtain confirmation as to whether or not FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH is processing personal data concerning them.
Likewise, as provided for in the General Data Protection Regulation, we inform you that you have the following rights:
Access to your data : You have the right to access your data in order to know what personal data we are processing concerning you.
Request the rectification or deletion of your data: In certain circumstances, you have the right to rectify any inaccurate personal data concerning you that are processed by us or, even, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To request the limitation of the processing of your data: In certain circumstances, you have the right to ask us to limit the processing of your data, in which case we inform you that we will only keep them for the purpose of exercising or defending claims as provided for in the General Data Protection Regulation.
To the portability of your data: In certain circumstances, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transfer it to another data controller.
Object to the processing of your data: In certain circumstances and for reasons relating to your particular situation, you have the right to object to the processing of your data, in which case we will no longer process your data except for compelling legitimate reasons, or for the exercise or defence of any claims.
8.2) Where should you go to exercise your rights?
To exercise the aforementioned rights, the interested party may contact FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH in writing, indicating „Data Protection“ in the subject line, to the DPO of PADTHAIWOK, with postal address Calle Jacinto Benavente, 9. CP 29640 Fuengirola (Málaga). Spain, or by e-mail to the following address: comunicacion@padthaiwok.de.
8.3) When will we respond to your request?
We will respond to your request as soon as possible and, in any case, within a maximum period of one month from receipt of the request. Taking into account the complexity and number of requests received, this period may be extended by a further two months if necessary, in which case FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH will inform the interested party of such extensions within one month of receipt of the request, indicating the reasons for the delay.
8.4) Does the interested party have the right to complain?
Yes, the data subject, especially when he or she has not obtained satisfaction in the exercise of his or her rights, has the right to lodge a complaint with the national supervisory authority, in this case the Spanish Data Protection Agency.
Prior to lodging such a complaint, the data subject may contact the following e-mail address: comunicacion@padthaiwok.de.
9) Data security
In order to safeguard the security of your personal data, we inform you that we have adopted all the technical and organisational measures necessary to guarantee the security of the personal data supplied against alteration, loss, improper use, disclosure, and unauthorised processing or access, as required by personal data protection regulations. In this sense, FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH guarantees the custody of the data being processed, for which it will adopt the relevant measures for these purposes, always in accordance with the state of technology at all times. Our security measures are permanently updated in accordance with technological developments and the obligations of data protection regulations.
In the event that you provide data of a third party, for example, to request an order for a product offered by FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH for an acquaintance, friend or relative, you are informed that you will be responsible for having obtained the consent of the person and for the data of the person that you provide to FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH
Furthermore, should you have any questions about the processing of your personal data, you may contact the above-described entity, in its capacity as Data Controller, who is at your disposal should you require additional information about the processing of your personal data, wish to make suggestions or lodge complaints.
FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH is not responsible for the processing of your personal data on websites that are not under the domain of FERRALFAIM S.L. & PADTHAIWOK EPPENDORF GMBH , which you may access through the various links contained on our website, nor for the security measures adopted by any other website that allows a link to ours.
COOKIES
We may use „cookies“ on our Site. These cookies are small files that are stored on the user’s computer, based on authorisations set in the user’s browser software. The cookie itself is not designed to, nor is it intended to, read personal information from your computer.
In the event that they are used, it would be to automate the access and database entry functions of our Site, such as registration information, tailor the Site to your preferences or interests or personalise promotions or marketing, allow us to track the use of the Site to determine which areas are useful or most successful and which areas are not allowing us to improve and update the Site effectively.
Ferralfaim SL through its website padthaiwok.de gives you the option to adjust the cookies you want to enable in your browser, either to warn you of the use of cookies or to refuse to accept them. In the case of the aforementioned use of cookies, if you choose not to accept cookies, some parts of the Site may not function properly or may not allow you to access certain parts or sections of the Site.
Once you have set your cookie preferences you will not have to set them again, but you can always change your settings at any time by clicking on the link provided on the home page of the site.
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The purpose of this cookie policy is to inform you clearly and precisely about the cookies used on the Padthaiwok website.
What is a cookie?
A cookie is a small piece of text that the websites you visit send to your browser that allows the website to remember information about your visit, such as your preferred language and other choices, in order to facilitate your next visit and make the site more useful to you. Cookies play a very important role and contribute to a better browsing experience for the user.
Types of cookies
Depending on the entity that manages the domain from which the cookies are sent and the data obtained are processed, two types of cookies can be distinguished: first-party cookies and third-party cookies. There is also a second classification according to the length of time they remain stored in the client’s browser, being session cookies or persistent cookies. Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed: technical cookies, personalisation cookies, analysis cookies, advertising cookies and behavioural advertising cookies. For more information on this subject, you can consult the Guide on the use of cookies of the Spanish Data Protection Agency.
Cookies used on the website
The cookies that are being used on this portal are identified below, as well as their type and function: The Padthaiwok website uses Google Analytics, a web analytics service developed by Google, which allows the measurement and analysis of navigation on web pages. In your browser you will be able to see cookies from this service. According to the above typology, these are own cookies, session cookies and analysis cookies. Through web analytics, information is obtained on the number of users accessing the website, the number of pages viewed, the frequency and repetition of visits, their duration, the browser used, the operator providing the service, the language, the terminal used and the city to which your IP address is assigned. This information enables this portal to provide a better and more appropriate service. To ensure anonymity, Google will anonymise your information by truncating the IP address before storing it, so that Google Analytics is not used to locate or collect personally identifiable information about visitors to the site. Google may only send the information collected by Google Analytics to third parties insofar as it is legally obliged to do so. In accordance with the Google Analytics terms of service, Google will not associate your IP address with any other data held by Google. Another cookie that is downloaded is a technical cookie called JSESSIONID. This cookie enables the storage of a unique identifier per session through which it is possible to link data necessary to enable the current navigation. Finally, a cookie called show_cookies is downloaded, which is of a technical and session type. It manages the user’s consent to the use of cookies on the website, with the aim of remembering those users who have accepted them and those who have not, so that the former are not shown information about them at the top of the page.
Acceptance of the cookies policy
When the user configures the activation of cookies, he/she accepts the use for which they have been created and installed on this website.
How to change your cookie settings
You can restrict, block or delete cookies from Padthaiwok or any other website using your browser. In each browser the operation is different, the ‚Help‘ function will show you how to do this.
THIS DATA PROTECTION LEGAL NOTICE SHALL PREVAIL OVER ANY OTHER LEGAL NOTICE/DATA PROTECTION CLAUSE THAT CONTAINS ANY CONFLICTING TERMS AND CONDITIONS.
